Child Life Services

Visits to the doctor can be stressful for children. And we know that anxiety only increases when kids are faced with chronic illness or the prospect of surgery.

That’s why we’ve made it a priority to ensure every experience with our office is as positive as possible — for your child and the entire family. One way we do that is through the care and expertise of our very own child life specialist.

We’re the only ENT clinic in the area with a full-time, certified child life specialist — Courtney Mergen, M.A., CCLS. From initial office visits to the operating room, to recovery and back to Iowa ENT Center for follow-up, Courtney is there to advocate for your child’s specific needs, every step of the way.

What does a child life specialist do?
A key part of our team, Courtney is a pediatric health care professional who works with children and families to help them cope with the emotional challenges of illness and surgery. She helps pediatric patients during general ENT examinations, in-office procedures, CT scans, audio testing, speech therapy, allergy testing and immunotherapy injections. Courtney works closely alongside pediatric ENT specialist Dr. Eytan Young — in addition to all our highly skilled providers and pediatric ENT nurses — both at Iowa ENT Center and outpatient surgery centers.

Courtney is also a child development and family studies expert who:

  • Uses play to introduce medical equipment and help “normalize” the experience for children
  • Helps children cope with the experience through distraction
  • Ensures children are as prepared as possible through awareness, knowledge and coping abilities
  • Uses relaxation techniques to help kids feel less stressed

Children of all ages cope with illness and surgery better when they know what to expect. Courtney’s child life services help reduce anxiety and stress for both children and their parents heading into procedures – resulting in smoother, quicker recoveries, as well.

Who benefits from child life services?

  • Children
    …who don’t enjoy doctor visits
    …who are anxious
    …with mental/behavioral/sensory disorders
    …undergoing surgery
    …who are information-seekers
    …with special needs
  • Families
  • Siblings

Child life student opportunities
Iowa ENT Center believes in the importance of child life services – after all, we’ve seen the positive impact of Courtney’s work on our patients (and their parents). So we support developments and research in the program as much as possible.

Courtney and Iowa ENT Center are leading the way in child life by:

  • Partnering with the Waukee School-to-Work program and offering a child life rotation/internship
  • Offering practicum rotations to University of Iowa child life graduate students
  • Hosting an internship rotation for child life students completing their internship at Mercy Hospital
  • Staying active in several research studies, including:
    – Satisfaction of parents and patients experiencing child life services during in-office procedures
    – How child life services impact parent, patient, and physician heart rate during in-office procedures
    – Examining different preparation modalities for children undergoing tonsillectomy
    – Implementing in-clinic virtual reality studies

In addition, Courtney will soon implement Iowa ENT Center’s first-ever full child life practicum for students in the field. Watch for details.