Virtual Visits

To help you, other patients and our staff stay as healthy as possible, Iowa ENT Center encourages most patients to use our “virtual visit” option instead of visiting us in person. These telehealth visits are secure, private video chats with your regular Iowa ENT Center provider.

We’re still seeing a limited number of patients in the office on a case-by-case basis. These in-office visits will be reserved for urgent problems that can’t be managed via a virtual visit.

Call us to schedule

To schedule a telehealth visit, please call our office at 515-223-4368. One of our friendly schedulers will walk you through a quick, easy process, where they will:

  • Ask you for your email address
  • Explain how to download the Zoom app 
  • Schedule a date and time that’s convenient for you 

We also suggest that you review these step-by-step instructions prior to your appointment. 

These visits are easy, convenient and fast. If your Iowa ENT Center provider recommends a prescription during your virtual visit, it will be sent electronically to your preferred pharmacy.

Please note that virtual visits aren’t appropriate for emergency situations. If you have a medical emergency, call 911 immediately.

Usually covered by insurance

Virtual visits are typically covered by most insurance plans. Some insurance plans are also waiving out-of-pocket costs for virtual visits. As with all medical care, it’s a good idea to confirm coverage with your insurance company before you schedule an appointment.

Scheduling your virtual visit

To schedule your virtual appointment, please call us at 515-223-4368. Once your appointment is made, you’ll receive an email prompting you to download the ZOOM app. It’s a good idea to download the app right away so you can familiarize yourself with it.

The day of your appointment

The day of your appointment, please be ready with your phone, tablet or computer at least 15 minutes ahead of time. You don’t need to have the Zoom app open prior to the appointment time—it will open automatically.

When your appointment time comes, your Iowa ENT Center provider will start the call on his/her end. At that moment, you’ll receive a text with a link. Tap on the link to connect automatically.

The process is quick and easy. That said, if there is any technical difficulty, your provider will arrange to talk with you by phone.

Call us with questions

If you have any questions about virtual visits (or any other aspect of your ENT health), please call us at 515-223-4368. We're here to help.